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Paid purchases are not open yet. This page explains the refund and withdrawal policy intended for Foltara's paid image-credit service. Free trials do not involve a payment. Nothing on this page enables checkout or reduces statutory consumer rights.

For consumer purchases, tell Foltara within 14 days after the service contract is made if you wish to withdraw. You do not need to give a reason or use a particular form. Email the account email, order reference and a clear statement that you wish to withdraw. Paid checkout will show a verified correspondence address before any purchase is accepted. Email remains available for requests and complaints. Keep a copy of your notice.

Unused credits from a withdrawn purchase are refundable. If you expressly request service to begin during the withdrawal period and then withdraw after using part of the service, only a proportionate amount for service actually provided may be retained where the law permits it. Adding credits to a balance alone does not make the entire pack non-refundable. We do not apply a blanket no-refund rule or treat an included edit as a waiver of consumer rights.

An accepted withdrawal is refunded without undue delay and no later than 14 days after your notice, using the original payment method unless you expressly agree otherwise. You are not charged a withdrawal-processing fee. The related remaining credits are removed when the purchase is refunded. A payment-provider processing status can take additional time to appear in your bank account.

The 14-day change-of-mind period does not replace your rights when the digital service is not supplied or does not conform to the contract. Contact Foltara with the relevant order and image request. Depending on the issue and applicable law, remedies can include bringing the service into conformity, a proportionate price reduction or termination and a refund. Ordinary creative variation and a genuine service defect are assessed on the actual request, references and promised behaviour.

Email Foltara with a description and the relevant records. We aim to respond within five working days and provide a reasoned response to consumer complaints within 15 working days. If a resolution is not possible, consumers can contact Latvia's Consumer Rights Protection Centre (PTAC) or their relevant consumer authority. These terms do not remove mandatory protections applicable in your country.

You can copy this notice into an email. Add only the details needed to identify your purchase. A postal version will include the verified correspondence address when paid purchases open.

To: Martins Raiens Lācis, trading as Foltara
[email protected]

I hereby give notice that I withdraw from my contract for the following service:

Order reference:
Date ordered:
Account email:
Consumer name:
Consumer address:
Date of notice:
Signature (only if sent on paper):